Refund Policy
At It's Time To Jam, we strive to ensure that your order reaches you in perfect condition. If, unfortunately, your order arrives damaged during delivery, we are here to help.
Eligibility for Refund
We only issue refunds for items that are damaged during delivery. To be eligible for a refund, please follow these steps:
- Contact Us: Immediately upon receiving your damaged item, contact our customer service team at [Customer Service Email] or [Customer Service Phone Number] to report the issue. Please provide your order number and photographs of the damaged product.
- Verification: Our team will review your complaint and inspect the photographs provided. We may also request additional information or evidence to verify the damage.
- Refund Decision: Once we have assessed the situation and confirmed that the product was indeed damaged during delivery, we will initiate a refund to your original method of payment.
Conditions for Refund
- Timeframe: You must notify us of any damage within [X days] of receiving the product.
- Documentation: You must provide clear photographs showing the damage to the product as it arrived.
- Return of Item: In some cases, we may request the damaged item to be returned to us. We will provide instructions for return shipping if necessary.
- Refund Amount: The refund amount will be for the cost of the damaged item only. Shipping charges are non-refundable.
Non-Refundable Items
- We do not issue refunds or exchanges for any other reasons aside from damage during delivery.
Contact Us
If you have any questions about our Refund Policy, please contact us at info@itstimetojam.com or 813-325-4414. Our team is here to assist you and ensure your satisfaction.